Returns & Exchanges Policy

At Nordica Sauna, we want you to be completely satisfied with your home wellness investment; if you are not happy with your purchase, you may return your item within 30 days of delivery provided it is in its original, unassembled packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Shipment

  Carefully repackage the sauna or accessory in its original crates or boxes, ensuring all components, hardware, and manuals are included.

• 3.
  Schedule the Pickup

  For large sauna units, we will coordinate with our freight partners to schedule a curbside pickup at a time that is convenient for you.

• 4.
  Inspection and Refund

  Once our warehouse inspects the returned unit for damages, we will issue a refund to your original payment method, minus applicable restocking and shipping fees.